HDI Customer Service Representative (HDI-CSR) Certification

HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors
This certification verifies that customer service professionals are knowledgeable in the skills and
techniques required to provide exceptional customer service and support in both support center
and call center environments. It ensures they understand how to assess customer needs while
exceeding their expectations.

KEY FEATURES

  • 24 hrs of classroom / instructor-led training
  • Accredited Instructor with industry experience
  • Authorized Coureware
  • Case Studies & real-world examples
  • End of chapter quizzes and simulation exams
  • Certification exam included
Category:

Description

WHOM IS IT APPLICABLE
  • Support professionals from customer service centers, call centers, and support centers
    who want to refine their communication skills and learn best practices that can help
    improve customer experiences.
WHAT YOU WILL LEARN
  • How to assess customer business needs and exceed customer expectations.
  • Critical thinking skills to resolve incidents quickly and consistently.
  • Active listening skills and effective communication strategies.
  • How to identify and defuse challenging customer behavior.
  • An awareness of the core processes and best practices used in service and support
MODULE OVERVIEW

Module 1: Your Role in the Support Center
Module 2: Communication Skills
Module 3: Problem-solving and Troubleshooting Skills
Module 4: Maximizing Effectiveness

PREREQUISITES

There are no formal prerequisites required for this certification

EXAM & CERTIFICATION

Format: Closed-book
Delivery: Online (HDI Learning Center)
Questions: 65 multiple choice questions
Passing Score: 80%
Duration: 75 Minutes

    CLASSROOM / INSTRUCTOR LED
    • High-impact learning with case studies
    • Delivered by certified instructors
    • Targeted learning for real projects

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