ITIL® v3 Foundation

Suitable for anyone who requires a basic understanding of ITIL framework and how it enhances IT Service Management.
ITIL® Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

  • 16 hrs of classroom / instructor-led training
  • Accredited Instructor with industry experience
  • Case Studies & real-world examples
  • End of chapter quizzes and simulation exams
  • Certification exam included



The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program.
  • This may include but is not limited to, IT professionals, business managers and business process owners.

Upon Completion of this Course, you will accomplish following:-

  • Understand and implement IT Service Management best practices, key concepts, principles, and process models required for clearing the ITIL Foundation certification exam
  • Gain an understanding of scope, purpose, and objective of service strategy, service transition, service design, service operations, and Continual Service Improvement
  • Apply ITIL concepts, tools and techniques to improve effectiveness and efficiency of business for optimizing customer experience
  • Learn to automate standard tasks and apply lean principles to enhance efficiency of IT Service Management processes in this ITIL 2011 foundation training
  • Centralize processes and teams and save costs using well-defined fit-for-use and fit-for purpose processes
  • Augment user satisfaction, improve service levels, lower costs, optimize outsourcing, increase service availability, and improve the ability to manage change using ITIL procedures
  • ITIL Foundation course provides participants a complete structure with a set of procedures to help them take a proactive approach in improving business performance with the help of IT.

Module 1: Service management as a practice
Module 2: The ITIL service lifecycle
Module 3: Generic concepts and definitions
Module 4: Key principles and models
Module 5: ITIL processes
Module 6: ITIL functions
Module 7: ITIL roles
Module 8: Technology and architecture
Module 9: Competence and training

  • There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® Foundation exam. However, the ITIL® Foundation certification is in itself a prerequisite for other levels of ITIL® certifications.

Format: Closed-book
Delivery: Online and Paper-based
Questions: 40 multiple choice questions
Passing Score: 65%
Duration: 75 Minutes

    • High-impact learning with case studies
    • Delivered by certified instructors
    • Targeted learning for real projects

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