ITIL® 4 Managing Professional Transition

Designed for candidates who have already invested in ITIL v3, the ITIL 4 Managing Professional Transition module provides a straight-forward transition path across to ITIL 4.
The Transition module enables candidates to gain the up-to-date skills and knowledge needed to navigate the digital service economy, whilst recognising their previous achievements. It consists of a mandatory 5-day training and exam at the end of the course. Successful candidates are awarded the ITIL 4 Managing Professional designation.
The Transition module covers the key concepts introduced in ITIL 4 Foundation, as well as important elements of the below modules from ITIL 4 Managing Professional:
ITIL 4 Specialist Create, Deliver and Support
ITIL 4 Specialist Drive Stakeholder Value
ITIL 4 Specialist High Velocity IT
ITIL 4 Strategist Direct Plan and Improve.
To qualify for the transition module, candidates need to hold ITIL v3 Expert or a minimum of 17 credits from ITIL v3 qualifications.


  • 40 hrs of classroom / instructor-led training
  • Accredited Instructor with industry experience
  • Case Studies & real-world examples
  • End of chapter quizzes and simulation exams
  • Certification exam included


  • ITIL V3 expert certified Professionals.
  • Professionals having 17 credits from ITIL v3 Qualification scheme.
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

Upon Completion of this Course, you will accomplish following:-

  • Learn basic concepts, principles, fundamentals of ITIL as a whole system and the ones that serve specifically to ITIL 4 Foundation Certification Course.
  • Learn how to make changes in your business’s existing/ changed services with the help of ITIL 4 MP
  • Update yourself with the all new ITIL Managing Professional concepts
  • Comprehend the difference between ITIL Foundation Lifecycle and ITIL 4 SVS while carrying out those processes which contribute to the optimization of the services provided.
  • Focus on the practical and automated approach of IT Service Management and Service Delivery
  • Understand how should the interaction between stakeholders, customers, partners, and suppliers take place in a way that it is effective and boosts service quality and service experience
  • Learn fast delivery of service/ product through digital operating models
  • Know how to strategize, plan and deliver continual improvement and agility
  • Take a step ahead in your ITIL journey to become an even more competent ITIL 4 professional who is all set to observe Managing Professional modules in detail in order to reach ITIL 4 Strategic Leader modules.

Module 1: Introduction
Module 2: ITIL® 4 Foundation Summary
Module 3: Create, Deliver & Support
Module 4: Drive Stakeholder Value
Module 5: High Velocity IT
Module 6: Direct, Plan and Improve


ITIL v3 Expert certificate or a minimum of 15 credit points from ITIL v3 Qualification scheme.


Format: Closed-book
Delivery: Online and Paper-based
Questions: 40 multiple choice
Passing Score: 70% (28 out of 40)
Duration: 90 Minutes

    • High-impact learning with case studies
    • Delivered by certified instructors
    • Targeted learning for real projects

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